Refund and Returns Policy - Flyers Wing India

Return Policy

flyerswingindia@gmail.com / 07737049790

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RETURN POLICY

Flyers Wing India offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 14 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Contact our Customer Support team via email/Contact (flyerswingindia@gmail.com/07737049790) within 14 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Please ensure that the packet is well sealed before handing over to our pick-up executive.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered
If request is initiated after 14 business days of order delivery
Free product provided by brand

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

REFUNDS

Refunds will be made to the same form of payment originally used for the purchase within 14 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

For orders payed for with Cash on Delivery (COD), refunds will be issued through bank transfers only. Our Customer Care will reach out to you for your bank details, namely the bank account holder name, bank name, branch and IFSC code. We will never request any other bank or card details. If you receive an email claiming to be from Flyers Wing® asking you to do so, do not respond and contact our Customer Care team immediately.

Please note that we are unable to issue refunds through cash or cheque.

If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.

EXCHANGE

We are unable to offer exchange for products bought on Flyerswing.com at this time. If you’re not satisfied with your order, please return and place a fresh order.

RETURN ADDRESS

Kindly ship the product to the Correct Address Only- 2/85, Pathik Nagar Second, Bijolia, Dist. – Bhilwara, Rajasthan, India Pin Code – 311602 Phone: 0 7737 0 4979 0